【东南亚】TikTok跨境卖家RTS失败原因提示上线啦!

适用卖家:中国内地、中国香港发货的跨境卖家

失败原因提示的应用场景:卖家在RTS(即卖家进行待发货处理和待揽收)阶段,会出现发货失败的情况,为了帮助卖家能及时定位到失败原因,系统将展示具体的失败原因,如下图:

【东南亚】TikTok跨境卖家RTS失败原因提示上线啦!插图

注:以上截图中展示的所有数据均为虚拟的示例,仅供参考

失败原因提示汇总

#EN中文
1Failed to mark as ready to ship because product is overweight. Please contact the seller help center.发货失败:商品超重。请联系商家客服团队。
2Failed to mark as ready to ship because product is oversized. Please contact the seller help center.发货失败:商品或包裹尺寸超长。请联系商家客服团队。
3Failed to mark as ready to ship because the address is too long. Please contact the customer to change the receiver address.发货失败:收货地址字段超长。请联系买家修改地址。
4Failed to mark as ready to ship due to an invalid shipping address. Please contact the customer to change the receiver address.发货失败:收货地址不恰当。请联系买家修改地址。
5Failed to mark as ready to ship due to an invalid product name. Please contact the seller help center.发货失败:商品名称不恰当。请联系商家客服团队。
6Failed to mark as ready to ship due to an invalid postcode. Please contact the customer to change the receiver address.发货失败:邮编不恰当。请联系买家修改地址。
7Failed to mark as ready to ship because there is no available logistics route. Please contact the seller help center.发货失败:无可用物流线路。请联系商家客服团队。
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